Returns Policy

YOUR RIGHT TO CANCEL & RETURNS POLICY

You may cancel your order (once it has been accepted by us) for any reason up to the point of dispatch. If you do cancel within this time any payments made to you will be refunded in full within 30 days.

In the unlikely event that your order arrives damaged, please email sales@weymouthcarpets.co.uk immediately.

If you are not entirely delighted with your order you may return them to us within 10 days of receipt and we will offer you an exchange or refund, providing that the goods are in perfect condition. To cancel your contract you must notify us in writing but you do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. The goods are your responsibility until they reach us (please obtain a receipt for the postage of your item). For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the goods at your own risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Postage for returns will only be refunded where rugs are faulty.

To return any rugs to us, please complete the section on the invoice marked returns and clearly mark whether you would like a refund or exchange. Pack the items back in it's original packaging, attach the invoice and send back to the Registered Office of the Company. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We reserve the right to cancel the contract between us if:

(a) we have insufficient stock to deliver the goods you have ordered;

(b) one or more of the rugs you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Our Refunds Policy
Our refunds policy does not affect your statutory rights. When you send your rug back to us, we'll process the returned rug then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

How Refunds Are Calculated

Rugs returned because they are damaged, or incorrect
If you are returning a rug because of an error on our part or because it is damaged, we will be happy to refund the delivery charges incurred in sending the rug to you and we'll reimburse your costs in returning it to us.

Rugs returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the rug as follows: where you are returning a rug that was part of a larger order, we'll refund the per-item charge for delivery that you incurred where you are returning an entire order.

Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the rug.